Shipping policy

At LurxeCare, we are committed to delivering your order as safely and efficiently as possible.

Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Processing time is separate from the estimated delivery time. After your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and shipped.

United States: 7–14 business days
International orders: Delivery times vary depending on the destination, product, shipping method, customs processing, and carrier conditions. An estimated delivery timeframe will be displayed at checkout when available.

Delivery estimates are not guaranteed. Unexpected customs delays, severe weather, high order volume, or carrier disruptions may affect delivery.

Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is completed.

Any free-shipping promotion will be clearly shown on our website or at checkout.

Tracking Your Order

After your order ships, you will receive a confirmation email containing your tracking number when tracking is available.

Please allow approximately 24–48 hours for tracking information to update after receiving the shipping confirmation.

Some orders may arrive in separate packages if products are shipped from different fulfillment locations. Separate tracking information may be provided for each package.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase.

Contact us as soon as possible at lurxecare@gmail.com if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

LurxeCare is not responsible for packages delivered to an incorrect address provided during checkout. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

Lost or Delayed Packages

We will review the tracking information and contact the carrier or fulfillment provider when necessary. Please understand that carrier investigations may require additional time.

If we learn that an order cannot be shipped within the promised timeframe, we will contact the customer with updated information and available options.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges required by the destination country.

These charges are the customer’s responsibility unless they were collected during checkout. LurxeCare does not control customs processing times or charges imposed by local authorities.