Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it unused, unopened, and in its original packaging. You will also need your receipt or proof of purchase.
Because LurxeCare sells beauty and personal-care products, opened, used, tested, or unsealed products cannot be returned for hygiene and safety reasons.
To request a return, contact us at lurxecare@gmail.com. Please do not send an item back without first receiving approval.
If your return is accepted, we will provide the approved return address and instructions explaining how and where to send your package. Items returned without first requesting and receiving approval will not be accepted.
You may contact us at lurxecare@gmail.com with any return questions.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
We recommend using a trackable shipping service when returning an item. LurxeCare is not responsible for returned packages that are lost or damaged during shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
Contact us as soon as possible at lurxecare@gmail.com if your item is damaged, defective, or incorrect. Please include:
- Your order number
- A description of the issue
- Clear photographs or videos showing the item and packaging
We will review the information and provide an appropriate solution, which may include a replacement, partial refund, or full refund.
Please do not discard the item or its packaging until we have reviewed your request.
Exceptions and Non-Returnable Items
The following items cannot be returned:
- Opened, used, tested, or unsealed beauty and personal-care products
- Items returned without prior approval
- Gift cards
- Items damaged through misuse, improper storage, or normal wear
- Items returned outside the applicable return period
Sale items may be returned when they otherwise meet the eligibility requirements stated in this policy, unless the item was clearly marked as final sale before purchase.
Please contact us if you are unsure whether your item is eligible for a return.
Exchanges
We do not offer direct exchanges at this time.
The fastest way to receive a different item is to request a return for the original item. Once the return has been approved, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days after receiving it without providing a reason, subject to applicable exceptions.
The item must be returned unused, unopened, and in its original packaging. Sealed beauty, personal-care, or hygiene products may not be eligible for return after the seal has been opened.
Nothing in this policy limits any consumer rights provided under applicable law.
Refunds
We will notify you after we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit-card provider may require additional time to process and post the refund.
Original shipping charges are not refundable unless the item arrived damaged, defective, or incorrect.
If more than 15 business days have passed since your refund was approved, please contact us at lurxecare@gmail.com