Return & Refund Policy
At LurxeCare, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Non-Returnable Items
- Opened or used skincare products
- Gift cards
- Sale or clearance items
Exchanges
If you received a damaged or defective item, we will gladly exchange it. Please contact us within 7 days of receiving your order.
How to Initiate a Return
To start a return, please contact us via our Contact page with your order number and reason for return. Our team will respond within 24–48 hours with next steps.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.